Mobile Number Portability (MNP) Procedure

The procedure for Mobile Number Portability (MNP) allows you to switch to new service provider from your existing one without having to change your mobile phone number. Before starting the Mobile Number Portability (MNP) procedure, make sure you are eligible for Mobile Number Portability (MNP).


Mobile Number Portability | MNP Procedure

You are eligible to switch to new service provider if you meet the following eligibility criteria:

  • The current mobile phone number connection is active for atleast 90 days old (counted from the date of new activation or the last port date)
  • There are no outstanding to be paid to the current service provider for this mobile phone number
  • There is no pending request for transfer of ownership on this mobile phone number
  • The request for porting is within the same circle
  • Please note that if you are a prepaid subscriber, the prepaid balance amount of talk time, if any, will lapse at the time of porting
For Mobile Number Portability (MNP) procedure, you will also need to have the required documents for switch to new service provider. To know more about the required Mobile Number Portability (MNP) documents, click here: Mobile Number Portability (MNP) Documents.

Mobile Number Portability (MNP) Procedure

The steps below explains the Mobile Number Portability (MNP) procedure in detail:
  • Visit the new service provider store or retail outlet to whom you want to switch your mobile number to
  • Get Customer Acquisition Form (CAF) & Porting Form from the new service provider store or retail outlet
  • From your mobile number you want to port, send this SMS to 1900 "PORT "
  • In response to the sent SMS you will receive an SMS reply back with your 8 digit Unique Porting Code (UPC)
  • Fill up the Customer Acquisition Form (CAF) & Porting Form from the new service provider and include 1 Proof of ID, 1 Proof of Address and 1 Photograph (For postpaid mobile number portability, also include a copy of of the last bill from your current service provider)
  • Handover the form and documents to the executive at the new service provider store or retail outlet
  • Choose a new plan you like to subscribe to with the new service provider
  • Collect your new SIM card from the executive at the new service provider store or retail outlet
  • Your submitted porting application and documents will be verified by the new service provider
  • Mobile Number Portability (MNP) application gets processed within 7 days
  • You will be intimated through SMS by the new service provider about the date and time of porting
  • Your old SIM card will be deactivated within 1 hour of stated time of porting
  • Your new SIM card will be activated within 2 hours of stated time of porting
  • Replace the old SIM card with the new SIM card from the new service provider after the specified date and time

Mobile Number Portability (MNP) for major Telecom Operators

To learn more about number portability, click here: Mobile Number Portability (MNP).
To use our free online Mobile Tracker, to trace mobile number basic details, click here: Mobile Tracker.

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